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Buyer Beware - Revzilla
Buyer Beware - Revzilla
I should have brought these issues to Revzilla's attention sooner, but a busy life got in the way and it was always somewhere near the bottom of my "to do" list. Well yesterday before heading out on my R69S for a ride I attempted to reattach the loose liner for the umpteenth time only to find tucked in behind the liner the helmets original tag which appeared as though someone had chewed it out with their teeth or cut it with the dullest blade in the drawer. This finally brought all my suspicions to the point of no question and I called Revzilla to hopefully resolve the issue. The sale's representative I spoke to listened to my complaint but was steadfast in her response that this was a Schuberth Warranty issue and that all Schuberth Warranty's are handled directly through Schuberth. I had to insist to her for close to forty minutes that Revzilla selling a "Used" helmet is not a warranty issue and certainly not Schuberth's fault. I really couldn't believe that she was trying to pass the buck to Schuberth who clearly didn't sell Revzilla a used C3 Pro helmet. At any rate, after refusing to engage in a Warranty 9 or 10 times, she finally relented and said that "because I was clearly upset at the situation, she would make an exception and exchange the used helmet for a new one."
By the time we got off the phone it was now almost too late to go for a ride, but I donned by old Shoei and went out anyway. The R69S felt terrific and my old Shoei not bad either. I'll report back when the new C3 arrives with a review. My fiancee loves her C3 pro and I will say that even with all the issues that mine had, it was still a darn impressive piece of equipment which has gotta say a lot for Schuberth.
Anything is possible.
My fiancee used to work at Nordstrom, a department store which fancies itself an upscale version of Macy's. She was often forced to deal with customers who would purchase handbags costing upwards of $3k who would then return the item but switch it out with a Chinese knockoff. Surprisingly, they got away with it more often than you would think. In the extreme cases, the knockoffs would make it back out onto the floor to be sold to unwitting customers.
I would guess this is exactly
Word to the wise, thoroughly inspect all purchases before accepting them.